Archives: IT Service Management Blog

02Feb

[A Simple Equation for Faster ITSM Onboarding](/content/2016/02/a-simple-equation-for-faster-itsm-onboarding/ "A Simple Equation for Faster ITSM Onboarding"/index.html)

You hear a lot about “time to value” these days, but what does that really mean? With a SaaS service desk solution, do you truly get value the moment it’s provisioned and you can log in? Is being able to log in really all you need? We at BMC believe that “value” means that you’re […]

28Jan

[The Zoo: ITSM vs ITIL with Jon Hall](/content/2016/01/the-zoo-itsm-vs-itil-with-jon-hall/ "The Zoo: ITSM vs ITIL with Jon Hall"/index.html)

ITIL or ITSM? They’re not binary. You need both to run a digital enterprise. With today’s emphasis on customer service, where any failure to please is exposed on social networks in real time, having a framework like the Information Technology Infrastructure Library (ITIL) to manage your IT is a must. You can no longer wing it […]

26Jan

[3 Things You Must Consider When Automating Your Service Desk](/content/2016/01/3-things-you-must-consider-when-automating-your-service-desk/ "3 Things You Must Consider When Automating Your Service Desk"/index.html)

Many organizations already know the benefits of service desk automation – cost savings, improved efficiency and throughput, and increased customer satisfaction are all well documented outcomes of taking the time to automate. If your organization is considering an automation initiative, be sure to honestly assess these three areas before you start. IT Tooling Although not [...]